Frequently Asked Questions

How can I pay?

We accept Visa, MasterCard, American Express, Discover, as well as Apple Pay, Google Pay, Venmo, and cash for in-person purchases. You can find more details about payments on the “Shipping, Payment & Returns” page.

How can I order your tools?

Select the items you need, add them to your cart, and complete the checkout by following the step-by-step instructions. Our website is still new, so we would truly appreciate it if you let us know about any difficulties you experience. Please reach out through the “Contact Us” page — our team will be happy to assist you and improve the site.

Can I return an item if it doesn’t suit me or if I ordered by mistake?

Yes, you have 30 days to request a return. The item must be unused, in its original condition, and in the original packaging. Returns for personal reasons (not our fault) are at the customer’s expense. More information is available on the “Shipping, Payment & Returns” page.

What should I do if the website freezes or I can’t complete my order?

Try refreshing the page or placing the order from another device or browser. If the issue continues, please reach out through the “Contact Us” page, and we will help you place your order manually.

How long does shipping take, and who pays for it?

Orders are usually shipped within 1–2 business days, but delivery times depend on the carrier and your location. Shipping costs are calculated at checkout and paid by the customer. We cannot take responsibility for delays caused by the carrier, but if any problems occur, please email us at admin@med-familyfarm.com, and we’ll do our best to help.