Shipping & Payment

Shipping & Payment & Return Terms

General Shipping Policies

  • In-stock orders typically ship within 1–2 business days.
  • Large quantity orders (shipping via ground) may ship in multiple packages. BeesEdge will provide tracking numbers for each shipment.
  • Delivery addresses must be street addresses — PO boxes are not allowed.
  • Shipping times may vary depending on the destination and carrier delays (weather, holidays, unforeseen events).
  • We are not responsible for delays caused by the carrier.

Forms of Payment

We accept:

  • PayPal Express Checkout
  • Shopify Payments (Visa, Mastercard, American Express, JCB, Discover, Elo, Diners Club debit and credit cards in the United States).
  • All payments must be made in USD.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it, unworn or unused, and in its original packaging.
  • Proof of purchase is required.

To start a return:

  • Contact us at admin@med-familyfarm.com.
  • If your return is accepted, we will send you a return shipping label and instructions on where to send your package.
  • Items sent without prior return request will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will review the case and provide a solution (replacement, refund, or store credit).

Exceptions / Non-Returnable Items

  • Sale items and gift cards are non-returnable.
  • Perishable goods (such as certain food items) cannot be returned for safety reasons.

Exchanges

The fastest way to exchange an item is to return it and place a new order once the return is approved.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.
  • Approved refunds will be issued to your original payment method.
  • Processing times vary depending on your bank or credit card provider.

Additional Notes (Recommended)

  • Lost Packages: We are not responsible for lost or stolen packages after they are marked as “delivered” by the carrier.
  • International Orders: Customs fees, import taxes, and duties are the responsibility of the buyer.
  • Order Changes & Cancellations: Orders can only be changed or canceled within a short time after purchase (usually before shipping). Contact us as soon as possible.